Job Description
Lead all administrative efforts for the EXTENSION channel Partner program.
Essential Functions
- Sending marketing to the resellers
- Handling all EXTENSION partner Pre- sales
- Pre-sales to resellers (selling them resellers)
- Answering process or product questions
- EXTENSION Partner Web page maintenance
- EXTENSION partner contract negotiations
- EXTENSION partner End-user questions
- Signing up EXTENSION partner resellers
- EXTENSION appliance RMA’s
- Ordering of all partner EXTENSION licenses, appliances, and add on subscriptions
- Handling of partner complaints or issues
- Administration of references and referrals
- Handling legal requests of partners
- Handling of any OEM or white label partnerships
- Handling of all distribution channel issues
Other Functions
- Attends regular departmental meetings.
- Provides assistance to other departments as required
- Adheres to triPRACTIX Information Technology department Enterprise vision and qualitative/quantitative approach to customer service.
- Adheres to triPRACTIX confidentiality and acceptable use principals.
- Performs other duties as assigned by supervisor or director.
- Actively pursue the knowledge to keep current on HL-7 interface trends and advancements.
- Assist Support department as available/requested, and create, work, and resolve cases as assigned
- Assist with other projects as requested/assigned
Expected Skills
- Ability to reason and think logically.
- Strong attention to detail.
- Strong organizational skills.
- Ability to multi-task
- Ability to read, comprehend, sort, file and alphabetize.
- Ability to communicate clearly and concisely, both verbally and with written documentation.
- Ability to operate a computer keyboard and many types of printers and copiers.
- Ability to maintain confidentiality.
- Ability to perform under stress and maintain a positive attitude.
- Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor.
- Ability to apply judgment, implement solutions, and resolve conflicts.
- Regular attendance and punctuality required
- A strong customer-oriented mentality focusing on the timely resolution of problems is required.
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Knowledge Required/Desired
- Software industry and product ordering knowledge
- RMA and channel hardware knowledge
- IT distribution knowledge
Experience Required/Desired
- Prior medical/healthcare industry experience required.
- Prior ordering experience is preferred.
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Physical Demands
- Requires frequent walking (stairway included) to deliver forms, retrieve paperwork, and maintain the entire computer system.
- Requires frequent balancing of forms and equipment, as well as standing, turning, stooping, crouching, lifting, and carrying.
- Requires constant repetitive finger/hand/wrist movement and upper extremity dexterity coordination.
- Requires, occasionally, ability to climb, crawl, and distinguish between hot and cold.
- Requires normal auditory acuity to communicate in person and in telephone conversations, and to detect improper sounds in equipment.
- Requires normal visual acuity to read paperwork, observe computer monitor, and operate equipment.
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Mental Demands
- This position requires an outgoing and personable demeanor. A diplomatic quality as it relates to bridging the gap between Information Technology and clinicians. A strong customer service mentality is a requirement of this position.
- Requires mental alertness, follow-through, recall, and exacting attention to process the daily production, respond to the needs of users, and to communicate clearly with others.
- Requires ability to conceptualize, explain, teach, and motivate others.
- Requires ability to maintain positive attitude while dealing with many different constituencies and while working under pressure with time constraints, distracting background noise and activity, and constant interruptions.
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Environmental Conditions
- Works in an office setting with continual close exposure to video display terminals, and continual exposure to temperature changes, dryness, and dust.
- Frequent exposure to moderate noise. Occasionally comes into contact with moving objects, works in cramped quarters, and reaches up to high places.
- Environment is temperature-controlled, well lighted, and well ventilated. Rarely, the employee is required to go outside the office, deal with high humidity, or work in dirty conditions.
- Exposure to communicable diseases and body fluids is unlikely. Category III exposure as classified by OSHA.
- Travel required as needed which may be frequent amongst our geographical location.
If you are talented and looking for an opportunity to show what you can do and grow, email us today at hr@tripractix.com.
