We are currently seeking a PM/EMR System Administrator to join our Fort Wayne, IN based Customer Support Department. PM/EMR System Administrators are responsible for efficient, accurate and friendly delivery of support services to triPRACTIX’s Healthcare Customers.

• Present recommended hardware specifications for a given implementation including Servers, Client Systems and Network Infrastructure.
• Determine Centricity PM/EMR system configuration for each implementation based on the clinic’s existing structure.
• Participate in project planning process to determine scope and schedule for each implementation.
• Act as an advisor for the client on technical issues relating to the implementation beyond the scope of our services; such as IT vendor recommendations or security concerns.
• Work with clients, vendors and other team members to diagnose and resolve technical issues where appropriate.
• Stage and test implementations prior to production.
• Remotely administer software installation and upgrades.
• On-site installation, trouble-shooting and repair when necessary.
• Design and implement software interfacees to the Centricity PM/EMR system for medical information.
• Write scripts and macros to support systems when required, such as SQL Stored Procedures.
• Integrate, implement and support third-party EMR peripheral products including Docutrak, Clinical Messenger, CareCatalyst and Faxcom CV.
• Research and recommend additional third party solutions should the need arise for a particular implementation.
• Administer external network services including DNS, SMTP & HTTP.
• Assist in internal system administration tasks.
• Proactively maintains knowledge base in the above-mentioned areas of expertise through attendance of seminars, inservices, and other training opportunities as well as regular review of industry publications.
• A strong customer-oriented mentality focusing on the timely resolution of problems is required.

• Required to have Excellent English language oral and written communication skills
• Ability to balance multiple priorities
• Process strong problems solving skills
• Ability to maintain strict confidentiality as it relates to HIPAA, vendors, and all internal triPRACTIX Information Technology matters.
• Ability to focus on details, prioritize time, and handle many tasks at once.
• Ability to perform under stress and maintain a positive attitude.
• Display a willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor.
• Ability to sort, tray, sticker, and band first class bulk mail properly.
• Clinical application skills as they apply to Practice Management, Electronic Medical Records (EMR), and telecom are required.
• Ability to work effectively under the framework of an organized help desk operation.

• Knowledge of Relational Databases
• Knowledge of computer systems, hardware, software, and networks required.
• Knowledge of GE Centricity (Logician EMR) preferred.
• Knowledge of GE Centricity Practice Office Management preferred.
• Knowledge of HIPAA required.

• Prior medical/healthcare industry experience required.
• Prior Network experience is preferred.