General Description
The primary function this position is to implement software and hardware components of Microsoft Windows network. Secondary functions include providing second level line-of-business application technical support and co-administering the corporate and service provider server farms. This is a salaried, non-commissioned position.

• A strong customer-oriented mentality focusing on the timely resolution of problems is required
• Proactively maintains knowledge base in the above-mentioned areas of expertise through attendance of seminars, in-services, and other training opportunities as well as regular review of industry publications.
• Present recommended hardware specifications for a given implementation including Servers, Client Systems and Network Infrastructure.
• Determine server and system configuration for each implementation based on the client’s existing structure.
• Participate in project planning process to determine scope and schedule for each implementation.
• Act as an advisor for the client on technical issues relating to the implementation beyond the scope of our services; such as IT vendor recommendations or security concerns.
• Work with clients, vendors and other team members to diagnose and resolve technical issues where appropriate
• Stage and test implementations prior to production.
• Remotely administer software installation and upgrades.
• On-site installation, trouble-shooting and repair when necessary.
• Design and implement enterprise messaging, file server, and Microsoft server systems.
• Integrate, implement and support third-party peripheral products.
• Research and recommend additional third party solutions should the need arise for a particular implementation.
• Jointly administer the triPRACTIX corporate and service provider networks.
• Regular attendance and punctuality required.
• Actively participates in committees, meetings, and other initiatives of the management structure of the organization.

• Attends regular departmental meetings.
• Provides assistance to other departments as required.
• Adheres to triPRACTIX Information Technology department Enterprise vision and qualitative/quantitative approach to customer service.
• Performs other duties as assigned by Supervising Director.
• Serves on the disaster recovery team.

• Ability to maintain strict confidentiality as it relates to HIPAA, vendors, and all internal triPRACTIX Information Technology matters.
• Ability to focus on details, prioritize time, and handle many tasks at once.
• Ability to perform under stress and maintain a positive attitude.
• Display a willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor.
• Ability to plan, organize, delegate.
• Exceptional skill in written/oral communication, organization, and follow-up.
• Project Management skills are required. The ability to utilize resources to complete tasks preceded by a defined goal or objective on budget and on time.
• Enterprise network skills as they apply to patch and version maintenance, system upgrades, Group Policy, enterprise anti-virus, and enterprise backup and restore.
• Advanced knowledge of the Microsoft Windows Operating System, Microsoft Exchange, and other enterprise network applications is required.
• Advanced knowledge of server hardware, desktop hardware, desktop operating systems is required.
• Intermediate level knowledge of networking concepts is required.
• Basic to Advanced knowledge of GE Centricity EMR and PM preferred.
• Knowledge of HIPAA required.
• Familiarity with best-practices in system administration, database administration, and enterprise IT is preferred.
• Prior medical/healthcare industry experience preferred.
• Prior system and database administration experience is preferred.